In recognition of his exceptional standard of service and connection with the hotel’s guests, Shea Kildea, concierge at Lough Eske Castle in County Donegal, has received Les Clefs d’Or.
Les Clefs d’Or is a professional association of hotel concierges with approximately 4000 members working in over 80 countries and 530 destinations. It is founded on the two pillars of Service and Friendship. The elite group are committed to professional development and driven to set new standards for guest service perfection. Members are recognisable by the crossed golden keys they wear on their lapel.
Before earning the right to wear the golden keys, those who aspire to become a member must have several years of experience as a hotel concierge, pass comprehensive testing and prove their ability to deliver the highest quality of service.
Speaking about his achievement, Shea Kildea said: "It is a privilege to work each day with the guests of Lough Eske Castle. I am lucky to be able to make Donegal an unforgettable experience for people from all over the world. To become a member of this esteemed association is an honour and I will strive to further develop my skills and knowledge in my role."